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Additional Information

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Payment, Shipping & Returns

WHOLESALE

We do not require wholesale setups because prices and availability are listed on the website for everyone who shops here.
Look for special offers if you are in our newsletter system. Bulk prices are listed for most products in their descriptions.

COUPONS
ENTER COUPONS IN VIEW CART AREA / BOTTOM LEFT 

PAYMENT
PAYPAL AND ALL CREDIT CARDS ACCEPTED

PLEASE NOTE YOUR CREDIT CARD STATEMENT WILL SAY CRYSTAL RIVER GEMS.

TRACKING

  • Tracking information may not be available for the first 24 to 48 hours after you receive your Shipping Confirmation email.
  • USPS picks up our packages between 12-3pm Monday - Friday and takes them to there sorting location. Several days may pass between package scans. We assure you that this is normal. Please don't count Saturday or Sunday as a work day or package movement day.
  • Our shipping manager program will send you updates while the package is handled throughout the carriers system.
  • Orders with hard to find cherry picking requests sometimes require extra time to prepare.

 

SHIPPING and HANDLING FEE

USA Shipping..flat rate USPS $9.75 per orders
More shipping options available during checkout

Most USA customers save money on shipping because it is a flat rate and it is the same rate for 1 pendant or 1000 pendants. We may on occasion use 1st class mail if an order is very small, saving a bit in or overall costs which in turn keep our flat rate down for everyone. It may not seem fair to charge everyone the same rate, but we would have to have a weight figure for 4000 items.

 

INTERNATIONAL -  HAWAII -  ALASKA
The rates listed below are based on average orders fitting into 1 USPS 20lb package ONLY! We can only ship jewelry or lighter stone products because of the increased shipping costs. If the order exceeds the USPS weight limits we may have to cancel and refund the order.

Jewelry orders normally fit in 1 package.

$1-$88 ( $36.00 ) 1box allowed max
$89-$196 ( $48.00 ) 1box allowed max
$197-$294 ( $58.00 ) 1box allowed max
$295-$495 ( $68.00 ) 1box allowed max
$496-$800 ( $78.00 ) 2box allowed max
$801-$1000 ( $98.00 ) 2box allowed max
$1001-plus ( $118.00 ) 3box allowed max

Each rate shown above allows 1-3 boxes

 

CANADA   If the order exceeds the USPS weight limits we may have to cancel and refund the order.
$1-$49 ( $29.50 )
$50-$98 ( $35.00 )
$99-$147 ( $40.00 )
$148-$197 ( $45.00 )
$198-$247 ( $49.00 )
$248-$294 ( $59.00 )

 

You must register to track orders and lookup order history.  ( YOUR ACCOUNT AREA )

Most orders ship out the same or next business day via  USPS with tracking information.  
International orders  can take 1-2 weeks with no tracking available through USPS after leaving the states.

We do ship to PR, HI, AK, APO/FPO, and PO and MANY other countries outside the US.

 

RETURNS

Log-in to Site  - Request returns in your account area.
Returns more than $100 incur a 15% restocking fee. 
Tumbled Stones are NON-RETURNABLE.

How to Return Products              (ALL RETURNS WITHIN 21 DAYS)

  1. Log into your store account
  2. Click on “Completed Orders”
  3. Click on “Return Item(s)”
  4. Complete form per details of your request
  5. Mail item(s) back to us with a copy of your order ( MARK THE ITEMS RETURNED )
  6. Cherry picking services are non-refundable.

Effective February 1st, 2016 we will no longer pay damage claims for orders shipped via the U.S. Post Office. This applies to orders both inside and outside the United States. Per Postal Regulations the RECEIVER is responsible for filing damage claims and is the only one who can receive a claims payment

Return Address:
Crystal River Gems
120 Fifth Avenue Place
Pittsburgh, PA 15222

Product returns must be in original condition and packing.  If you are not completely satisfied with your order, we will be happy to issue you an exchange, credit, or full refund.  Returns must be within 21 days from time of delivery.  We do not pay for product pickups. (Shipping charges are not refundable.)

Returns more than $100 incur a 15% restocking fee.


NO NEED TO CALL
For any other questions or comments; you can simply send us a message through your store account as well. We appreciate your business!

Returns more than $100 incur a 15% restocking fee. Tumbled Stones are NON-RETURNABLE.