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Additional Information

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Payment, Shipping, Returns , Out of Stock.

WHOLESALE

We do not require wholesale setups because prices and availability are listed on the website for everyone who shops here.
Look for special offers if you are in our newsletter system. Bulk prices are listed for most products in their descriptions.

COUPONS
ENTER COUPONS IN VIEW CART AREA / BOTTOM LEFT 

PAYMENT
PAYPAL AND ALL CREDIT CARDS ACCEPTED

PLEASE NOTE YOUR CREDIT CARD STATEMENT WILL SAY CRYSTAL RIVER GEMS.

TRACKING

  • Tracking information may not be available for the first 24 to 48 hours after you receive your Shipping Confirmation email.
  • USPS picks up our packages between 12-3pm Monday - Friday and takes them to there sorting location. Several days may pass between package scans. We assure you that this is normal. Please don't count Saturday or Sunday as a work day or package movement day.
  • Our shipping manager program will send you updates while the package is handled throughout the carriers system.
  • Orders with hard to find cherry picking requests sometimes require extra time to prepare.

 

SHIPPING and HANDLING FEE

( WE CAN NOT SHIP NEXT DAY OR 2ND DAY PRODUCTS CONTAINING HEAVY PRODUCTS.)

BOOKENDS, CANDLE HOLDERS, AGATE SLICES, LAMPS ETC. ARE SHIPPED BY OUR CHOICE ONLY - UPS GROUND OR USPS PRIORITY MAIL ONLY    *****WE WILL ONLY EXPEDITE JEWELRY PRODUCTS!*****

 

USA Shipping..flat rate USPS $9.75 per orders Plus Handling fee 3% picking and packing 

More shipping options available during checkout

Most USA customers save money on shipping because it is a flat rate and it is the same rate for 1 pendant or 1000 pendants. We may on occasion use 1st class mail if an order is very small, saving a bit in or overall costs which in turn keep our flat rate down for everyone. It may not seem fair to charge everyone the same rate, but we would have to have a weight figure for 4000 items.

 

INTERNATIONAL -  HAWAII -  ALASKA 
We can only ship jewelry or lighter stone products because of the increased shipping costs. If the order exceeds the USPS weight limits we may have to cancel and refund part or all of the the order.

Payment of any customs charges are not our responsibility. You may be required to pay a customs fee using a credit card.

The shopping cart will automatically calculate the shipping cost for CA. and International based on value, not weight. If the amount looks high let us know after the order is placed and we will refund any extra shipping cost paid. It is set mainly for customers with rough rock orders, but if you are ordering all jewelry it will cost much less. So if you paid $100 in shipping and the cost was $60 we will refund the 40 back to you. We can not tell this until after the order is picked , packed and weighed, so we can tell you the exact amount until after you make a order online with us. Just send a message with the order to refund any extra shipping cost. You can add the note when you are making the order and it will appear on the order . Thank you Canada!!

 

You must register to track orders and lookup order history.  ( YOUR ACCOUNT AREA )

Most orders ship out the same or next business day via  USPS with tracking information.  
International orders  can take 1-2 weeks with no tracking available through USPS after leaving the states.

We do ship to PR, HI, AK, APO/FPO, and PO and MANY other countries outside the US.

 

OUT OF STOCK ITEMS

If an item is currently unavailable we are usually ordering more. Please visit the site periodically to see if an item is back in stock. Unfortunately, we are unable to estimate when an item will be back in stock. Many items are hand made or imported which undergo all types of variables.
In some cases, we may run out of an item while processing your purchase, and this may prevent us from shipping the quantity you requested.
IF YOU PURCHASE A PRODUCT THAT IS SOLD OUT, YOU CAN EXPECT A REFUND AND MESSAGE FROM OUR MESSAGING SYSTEM.
OCCASIONALLY WE WILL CONTACT YOU ABOUT EXCHANGES IF THE PRODUCT IS WORTH MORE THAN $50.00

 

RETURNS

Log-in to Site  - Request returns in your account area.
Returns more than $100 incur a 15% restocking fee. 
Tumbled Stones are NON-RETURNABLE.

How to Return Products              (ALL RETURNS WITHIN 21 DAYS)

  1. Log into your store account
  2. Click on “Completed Orders”
  3. Click on “Return Item(s)”
  4. Complete form per details of your request
  5. Mail item(s) back to us with a copy of your order ( MARK THE ITEMS RETURNED )
  6. Cherry picking services are non-refundable.

Effective February 1st, 2016 we will no longer pay damage claims for orders shipped via the U.S. Post Office. This applies to orders both inside and outside the United States. Per Postal Regulations the RECEIVER is responsible for filing damage claims and is the only one who can receive a claims payment

Return Address:
Crystal River Gems
120 Fifth Avenue Place
Pittsburgh, PA 15222

Product returns must be in original condition and packing.  If you are not completely satisfied with your order, we will be happy to issue you an exchange, credit, or full refund.  Returns must be within 21 days from time of delivery.  We do not pay for product pickups. (Shipping charges are not refundable.)

Returns more than $100 incur a 15% restocking fee.


NO NEED TO CALL
For any other questions or comments; you can simply send us a message through your store account as well. We appreciate your business!

Returns more than $100 incur a 15% restocking fee. Tumbled Stones are NON-RETURNABLE.