Terms and Conditions, Payment, Shipping, Returns , Out of Stock.

WHOLESALE

We do not require wholesale setups because prices and availability are listed on the website for everyone who shops here.
Look for special offers if you are in our newsletter system. 

COUPONS
ENTER COUPON CODES IN VIEW CART AREA / BOTTOM LEFT *

*Due to rising shipping costs, coupon codes are now limited to the Continental US (excludes Hawaii, Alaska, Puerto Rico, & Canada). We apologize for any inconvenience.

PAYMENT
PAYPAL AND ALL CREDIT CARDS ACCEPTED / AMAZON PAYMENTS

PLEASE NOTE YOUR CREDIT CARD STATEMENT WILL SAY CRYSTAL RIVER GEMS.

INTERNATIONAL CUSTOMERS

*Please note: Recently international orders have seen an additional "VAT Tax" at Customs that must be paid for the package to be released to the buyer/customer. These taxes vary from country to country- It is the BUYER'S responsibility to research what their VAT Tax will be for their country; BUYER is responsible for paying any such taxes; Please contact your local Tax or Customs Office PRIOR to ordering. We are NOT responsible for VAT taxes.

TRACKING

  • Tracking information may not be available for the first 24 to 48 hours after you receive your Shipping Confirmation email.
  • USPS picks up our packages between 12-3pm Monday - Friday and takes them to there sorting location. Several days may pass between package scans. We assure you that this is normal. Please don't count Saturday or Sunday as a work day or package movement day.
  • Our shipping manager program will send you updates while the package is handled throughout the carriers system.
  • Orders with hard to find cherry picking requests sometimes require extra time to prepare.

 

SHIPPING and HANDLING FEE

( WE CAN NOT SHIP NEXT DAY OR 2ND DAY PRODUCTS CONTAINING HEAVY PRODUCTS.)

BOOKENDS, CANDLE HOLDERS, AGATE SLICES, LAMPS ETC. ARE SHIPPED BY OUR CHOICE ONLY - UPS GROUND OR USPS PRIORITY MAIL ONLY   
 
*****WE WILL ONLY EXPEDITE JEWELRY PRODUCTS!*****

 

USA Only Shipping..rate  $9.95 and up.  Plus $3.50 for picking time and packing material. 

PICKUP YOURSELF - NO SHIPPING CHARGE

We may on occasion use 1st class mail if an order is very small, saving a bit in or overall costs which in turn keep our flat rate down for everyone.

 

ALL INTERNATIONAL -  HAWAII -  ALASKA 
We can only ship jewelry or lighter stone products because of the increased shipping costs. 
If the order exceeds the USPS weight limits we may have to cancel and refund part or all of the the order.

Large orders by SEA pay shipping to your port. You are responsible from your port to your door.

Payment of any customs charges are not our responsibility. You may be required to pay a customs fee using a credit card.

The shopping cart will automatically calculate the shipping cost for CA. and International based on value, not weight. If the amount looks high let us know after the order is placed and we will refund any extra shipping cost paid. It is set mainly for customers with rough rock orders, but if you are ordering all jewelry it will cost much less. So if you paid $100 in shipping and the cost was $60 we will refund the 40 back to you. We can not tell this until after the order is picked , packed and weighed, so we can tell you the exact amount until after you make a order online with us. Just send a message with the order to refund any extra shipping cost. You can add the note when you are making the order and it will appear on the order . Thank you Canada!!

 

You must register to track orders and lookup order history.  ( YOUR ACCOUNT AREA )

Most orders ship out the same or next business day via  USPS with tracking information.  
International orders  can take 1-2 weeks with no tracking available through USPS after leaving the states.

We do ship to PR, HI, AK, APO/FPO, and PO and MANY other countries outside the US.

 

OUT OF STOCK ITEMS

If an item is currently unavailable we are usually ordering more. Please visit the site periodically to see if an item is back in stock. Unfortunately, we are unable to estimate when an item will be back in stock. Many items are hand made or imported which undergo all types of variables.
In some cases, we may run out of an item while processing your purchase, and this may prevent us from shipping the quantity you requested.
IF YOU PURCHASE A PRODUCT THAT IS SOLD OUT, YOU CAN EXPECT A REFUND AND MESSAGE FROM OUR MESSAGING SYSTEM.
OCCASIONALLY WE WILL CONTACT YOU ABOUT EXCHANGES IF THE PRODUCT IS WORTH MORE THAN $50.00

 

RETURNS

Log-in to Site  - Request returns in your account area.
Returns more than $100 incur a 15% restocking fee. 
Tumbled Stones are NON-RETURNABLE.

How to Return Products              (ALL RETURNS WITHIN 21 DAYS)

  1. Log into your store account
  2. Click on “Completed Orders”
  3. Click on “Return Item(s)”
  4. Complete form per details of your request
  5. Mail item(s) back to us with a copy of your order ( MARK THE ITEMS RETURNED )
  6. Cherry picking services are non-refundable.

Effective February 1st, 2016 we will no longer pay damage claims for orders shipped via the U.S. Post Office. This applies to orders both inside and outside the United States. Per Postal Regulations the RECEIVER is responsible for filing damage claims and is the only one who can receive a claims payment

Return Address:
Crystal River Gems
120 Fifth Avenue Place
Pittsburgh, PA 15222

Product returns must be in original condition and packing.  If you are not completely satisfied with your order, we will be happy to issue you an exchange, credit, or full refund.  Returns must be within 21 days from time of delivery.  We do not pay for product pickups. (Shipping charges are not refundable.)

Returns more than $100 incur a 15% restocking fee.


NO NEED TO CALL
For any other questions or comments; you can simply send us a message through your store account as well. We appreciate your business!

Returns more than $100 incur a 15% restocking fee. Tumbled Stones are NON-RETURNABLE.

 

 

 

CRYSTAL RIVER GEMS Privacy Policy

Effective date: 1/1/2020

CRYSTAL RIVER GEMS ("us", "we", or "our") operates the https://www.crystalrivergems.com/ website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. This Privacy Policy for CRYSTAL RIVER GEMS is powered by FreePrivacyPolicy.com.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.crystalrivergems.com/

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

CRYSTAL RIVER GEMS uses the collected data for various purposes:

  • To provide and maintain the Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

CRYSTAL RIVER GEMS will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

CRYSTAL RIVER GEMS may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of CRYSTAL RIVER GEMS
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

    You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

    For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By mail: 120 fifth ave place, pittsburgh pa 15222

 


We Guarantee 1
00% that your order will be fulfilled to your EXACT specifications

 

PLEASE NOTE YOUR CREDIT CARD STATEMENT WILL SAY CRYSTAL RIVER GEMS

 

Get Directions on Google Here

 

 

 

  • Located in the heart of Downtown Pittsburgh at the corner of Fifth & Liberty Avenues, Fifth Avenue Place is easily accessible by driving, walking and public transit.

    Find Fantastic Fashions, Great Gifts, Delicious Dining & Much More at Fifth Avenue Place…Your Downtown Destination!

    Discover Downtown Pittsburgh’s premier shopping & office complex! Located at the corner of Fifth & Liberty Avenues in the heart of the Cultural and Central Business Districts, Fifth Avenue Place is home to unique specialty shops and food court eateries.

 

 

 


PHONE 412-391-5310

 

CRYSTAL RIVER GEMS
FIFTH AVENUE PLACE
120 FIFTH AVENUE
PITTSBURGH, PA 15222