- Payment, Shipping, Returns , Out of Stock.
Payment, Shipping, Returns , Out of Stock.
We do not require wholesale setups because prices and availability are listed on the website for everyone who shops here.
Look for special offers if you are in our newsletter system.
ENTER COUPONS IN VIEW CART AREA / BOTTOM LEFT
*Due to rising shipping costs, coupon codes are now limited to the Continental US (excludes Hawaii, Alaska, Puerto Rico) & Canada.
PAYPAL AND ALL CREDIT CARDS ACCEPTED / AMAZON PAYMENTS
PLEASE NOTE YOUR CREDIT CARD STATEMENT WILL SAY CRYSTAL RIVER GEMS.
- Tracking information may not be available for the first 24 to 48 hours after you receive your Shipping Confirmation email.
- USPS picks up our packages between 12-3pm Monday - Friday and takes them to there sorting location. Several days may pass between package scans. We assure you that this is normal. Please don't count Saturday or Sunday as a work day or package movement day.
- Our shipping manager program will send you updates while the package is handled throughout the carriers system.
- Orders with hard to find cherry picking requests sometimes require extra time to prepare.
SHIPPING and HANDLING FEE
( WE CAN NOT SHIP NEXT DAY OR 2ND DAY PRODUCTS CONTAINING HEAVY PRODUCTS.)
BOOKENDS, CANDLE HOLDERS, AGATE SLICES, LAMPS ETC. ARE SHIPPED BY OUR CHOICE ONLY - UPS GROUND OR USPS PRIORITY MAIL ONLY
*****WE WILL ONLY EXPEDITE JEWELRY PRODUCTS!*****
USA Only Shipping..rate $9.95 and up. Plus $3.50 for picking time and packing material.
PICKUP YOURSELF - NO SHIPPING CHARGE
We may on occasion use 1st class mail if an order is very small, saving a bit in or overall costs which in turn keep our flat rate down for everyone.
ALL INTERNATIONAL - HAWAII - ALASKA
We can only ship jewelry or lighter stone products because of the increased shipping costs.
If the order exceeds the USPS weight limits we may have to cancel and refund part or all of the the order.
Large orders by SEA pay shipping to your port. You are responsible from your port to your door.
Payment of any customs charges are not our responsibility. You may be required to pay a customs fee using a credit card.
The shopping cart will automatically calculate the shipping cost for CA. and International based on value, not weight. If the amount looks high let us know after the order is placed and we will refund any extra shipping cost paid. It is set mainly for customers with rough rock orders, but if you are ordering all jewelry it will cost much less. So if you paid $100 in shipping and the cost was $60 we will refund the 40 back to you. We can not tell this until after the order is picked , packed and weighed, so we can tell you the exact amount until after you make a order online with us. Just send a message with the order to refund any extra shipping cost. You can add the note when you are making the order and it will appear on the order . Thank you Canada!!
You must register to track orders and lookup order history. ( YOUR ACCOUNT AREA )
Most orders ship out the same or next business day via USPS with tracking information.
International orders can take 1-2 weeks with no tracking available through USPS after leaving the states.
We do ship to PR, HI, AK, APO/FPO, and PO and MANY other countries outside the US.
OUT OF STOCK ITEMS
If an item is currently unavailable we are usually ordering more. Please visit the site periodically to see if an item is back in stock. Unfortunately, we are unable to estimate when an item will be back in stock. Many items are hand made or imported which undergo all types of variables.
In some cases, we may run out of an item while processing your purchase, and this may prevent us from shipping the quantity you requested.
IF YOU PURCHASE A PRODUCT THAT IS SOLD OUT, YOU CAN EXPECT A REFUND AND MESSAGE FROM OUR MESSAGING SYSTEM.
OCCASIONALLY WE WILL CONTACT YOU ABOUT EXCHANGES IF THE PRODUCT IS WORTH MORE THAN $50.00
Log-in to Site - Request returns in your account area.
Returns more than $100 incur a 15% restocking fee.
Tumbled Stones are NON-RETURNABLE.
How to Return Products (ALL RETURNS WITHIN 21 DAYS)
- Log into your store account
- Click on “Completed Orders”
- Click on “Return Item(s)”
- Complete form per details of your request
- Mail item(s) back to us with a copy of your order ( MARK THE ITEMS RETURNED )
- Cherry picking services are non-refundable.
Effective February 1st, 2016 we will no longer pay damage claims for orders shipped via the U.S. Post Office. This applies to orders both inside and outside the United States. Per Postal Regulations the RECEIVER is responsible for filing damage claims and is the only one who can receive a claims payment
Crystal River Gems
120 Fifth Avenue Place
Pittsburgh, PA 15222
Product returns must be in original condition and packing. If you are not completely satisfied with your order, we will be happy to issue you an exchange, credit, or full refund. Returns must be within 21 days from time of delivery. We do not pay for product pickups. (Shipping charges are not refundable.)
Returns more than $100 incur a 15% restocking fee.
NO NEED TO CALL
For any other questions or comments; you can simply send us a message through your store account as well. We appreciate your business!
Returns more than $100 incur a 15% restocking fee. Tumbled Stones are NON-RETURNABLE.